The e-mails below were received from clients
after they used our London airport and cruise transfer services. A big thank
you to all who took the time to send me their views, it is always pleasing to
hear feedback from our many satisfied customers. The sender's e-mail addresses
have been removed in respect of their privacy.
Subject: |
Testimonial |
Date: |
1st December 2009 |
From: |
Mark Waters |
To: |
Eddie Manning |
Hi Eddie
I have been very remiss not to contact you and thank you once again for the very efficient service you provided for my clients recently. Having a group with baggage and golf clubs usually becomes a bit of a transfer nightmare but again you have come to the forefront and provided 1st class, punctual and affordable service. I will continue to use and recommend your service without hesitation.
Looking forward to continuing our association and please feel free to place this on your testimonial page
Best regards,
Mark Waters
Subject: |
Compliment |
Date: |
11th June 2009 |
From: |
Stan Gilmore |
To: |
Eddie Manning |
Dear Eddie.......... Just spoke with Mr. & Mrs. Brinson......... they are
back in Houston now after their short visit to London on June 2-6, 2009, after
their Crystal Cruise.
Mr. Brinson speaks very highly of you and your company and was most
impressed with your services..............
He was especially pleased and very grateful for your kind assistance with
helping them navigate Terminal 4 early that Saturday morning to check in with
Continental Airlines.............
I wish to personally thank you too for your extra kindness and assistance
that you afforded the Brinsons.
Well done my friend.........
The Brinson's will be back in London again in Aug.......
Just as soon as I have flight information, I'll contact you again for
assistance with the airport transfers.
Kindest regards,
Stan Gilmore FROSCH (Member of
Signature Travel Network)
Subject: |
A Letter of Appreciation |
Date: |
06 September 2008 05:47 |
From: |
Victor
Runeckles |
To: |
Eddie Manning |
Dear Mr. Manning,
My wife joins me in
sending this letter of commendation for the services you provided for our
recent stay in London. From the moment you met us at the Maple Leaf Lounge
following our overnight flight from Vancouver to our adieu after taking us from
Queen's Quay back to Heathrow for the journey back to Canada we were impressed
with your professional, no-nonsense approach, blended with courtesy at all
times. The conversations during the journeys to and from Heathrow were
informative and added to the memories we have carried back with us.
The
wheelchair did not see as much use as we initially had expected, because my
wife frequently decided to walk rather than ride, but she often used it as a
walker to help her stability, until her knees told her it was time to sit in
the chair and leave the pushing to me! And I wonder how many of your
wheelchairs have braved the hustle and bustle of Borough Market.
Once
again, our thanks for helping to make our stay so enjoyable. If we manage to
make it to London again in the future, expect a call from me
beforehand!
Sincerely
Victor Runeckles Nanaimo,
B.C.
Subject: |
Thank you |
Date: |
03 September 2008 16:04 |
From: |
Sandico,
Veny |
To: |
Eddie Manning |
Eddie and team,
Thank you very much for the
very professional transport services provided us during our visit to London
last week. We will certainly pass on your excellent and reliable services to
friends/relatives with future travels to England, and who knows, maybe we'll
see you again!
Thanks again, Veny Sandico
Subject: |
Thank you |
Date: |
01 October 2007 18:39 |
From: |
Veronique |
To: |
Eddie Manning |
Hi Eddie: Thank you so much for your wonderful
Limo Service. We arrived at Gatwick Airport on Tuesday Sept. 4th and had to
transfer to Heathrow with four & 1/2 hours to transfer but when we arrived
and going through immigration which was lengthy we had far less time. We were
asked by your driver our flight carrier and time of departure and he got us to
Heathrow safe and sound with time to spare. He was very helpful and very
gracious. Thank you again and next time we are in London we will be using your
service instead of the train system.
Regards Veronica Du Bray
Albuquerque, New Mexico USA
My mother, my sister, and I used your service to
and from Gatwick Airport and the Grand Princess. Our cruise was from Aug.
9-Aug. 21. We want to thank you for your private limo service, the wheelchair
to use, and the excellent drivers you provided. Also, thank you for personally
meeting us on our disembarkation from the Grand Princess. You offer a much
needed service to tourists and we thank you for your excellent attention to
details regarding our needs. Your drivers were most kind, helpful, and
excellent drivers.
Myrna Davis, Verna Granger and our mother, Margaret
Frazer.
Date: |
08 June 2007 |
From: |
Lorraine and Philip
Sgammato |
To: |
Eddie Manning |
Eddie,
We just wanted to thank you so much
for the wonderful service we received from your company on our recent trip to
London. When we landed, we had to wait close to 90 minutes in the immigration
line and Stuart was still there waiting for us. He was so informative during
our trip to the hotel, giving us little bits of information about London. When
we reached the city, he even drove us around the area of the hotel to show us a
few of the sights. Three days later Richard picked us up to take us to the
Southampton pier. Again, he was prompt, informative and friendly. You even
helped us out when Harry Norman called you to find out which terminal we needed
to go to at Heathrow. I will definitely recommend your company to friends and
will call you if we are ever back in London.
Lorraine and Philip
Sgammato
Thanks Eddie for all your help it was a pleasure
doing business with you and your company. Your service was everything it was
represented to be and more.I would highly recommend this transfer service to
anyone. Not only did you do as said but I needed help and information and you
went out of your way to get it for me. Thanks again. The Greene family,
Cleveland,Ohio. U.S.A.
Dear Eddie Manning, I want to thank you for
meeting me at Heathrow and transferring me to Gatwick en route to Rome and for
picking me up at my hotel (and even coming up for my bag) and delivering me to
Gatwick on return.
Your service was everything advertised and testified
to by other satisfied customers on your website. It is worth every pence
charged.
As I need help walking and standing a good deal, this was
especially appreciated. It was such a relief knowing you would be there for me.
Thank you very, very much. My husband might even consider a visit to London
again, or at least a transfer there knowing how easy you would make the airport
transit.
Heathrow, especially, is so huge. It is very difficult to
manage for older passengers coming in from a long flight. You may quote me on
this if it would be helpful.
Sincerely, Pauline Kislik
Eddie, We wanted to thank you for a wonderful
day in England. You made our last day "the best day" of our European trip. We
were very pleased with your services. Our dinner at Hotel de Vin was
outstanding!
Again, thanks for everything and we will be certain to
recommend your services to others traveling to your area in the future.
Many thanks, Diane
Dear Eddie, I would just like to take the
opportunity to thank You for the excellent services provided for us on our
transfer between Heathrow and Gatwick. Top class in everything! Courteous
reception, lovely car, fast service and a driver who not only was an epitone of
professionalism but also highly educated and a scion in the subject of military
history! Thanks a lot for a very memorable transfer! I will of course continue
to use Your services whenever needed and I have today asked my junior doctor to
use your transport for her own trip to St. Lucia which, as for all guests from
Sweden bound for the Caribbean, involves a transfer between Heathrow and
Gatwick.
Kind rgds Dr Stefan Rustscheff
PS: You may feel free to
use this in Your marketing
Subject: |
Home safely
|
Date: |
02 October 2005 13:40 |
From: |
Cynthia DiCola
|
To: |
Eddie Manning |
Eddie, Bev and I arrived safely, albeit a bit
weary, back in Cincinnati. Wanted to thank you for the part you played in
making our time in London most enjoyable. It is said first impressions are
lasting ones and the ride to London from Gatwick indeed started our trip off on
the right foot. Your service is exemplary complimented only by your
personality.
A bit of a funny story - my husband, Vince, played the
role of "Eddie" on our return to Cincinnati. The Cincinnati airport is actually
located in another state, Kentucky, just across the Ohio border and is similar
in distance from our house as Gatwick is to London. On the ride back to our
house we were sharing the experiences of our trip and of course were telling
how easy and enjoyable our trip from Gatwick (and back) had been. My husband
listened for a bit and then broke in before we were finished and said, "Wait,
just a minute. We've not done that before. You mean you didn't have to get your
bags, go to the train station at the airport, get the bags on the train,
hopefully find a place to put them for the ride to Victoria Station and then
find a place to sit, hopefully together?. To say nothing of getting the bags
off the train and getting a taxi to your hotel? You mean to tell me there is
another way to get into London proper from Gatwick?" Bev immediately told him
he'd just have to use your service next time we're in London! ; ))
I
will recommend your service to anyone traveling to London and will most
assuredly use it on future trips. As this was Bev's first trip to London I did
want everything to be as positive as possible and our pickup and transport both
to and from London did indeed begin and end the trip with the most positive of
impressions. Thank you.
Till we meet again...
Best regards,
Cynthia DiCola
Subject: |
Re: London airport transfer reservations |
Date: |
Monday, August 09, 2004 11:15 PM |
From: |
John
Smith |
To: |
Eddie Manning |
Hi, Eddie
Well, we're all back safe and
sound. It's a long trip, but worth the effort.
Please accept my sincere
thanks and appreciation for the truly excellent airport transfer services you
provided my family. All eight of us were very impressed with the punctuality
and professionalism. Also, the incredible cleanliness of your vehicles was
uplifting.
Your services far surpassed those we have experienced in the
past, and you can be assured you will be our provider of choice on future
visits to London.
Thanks again, and good luck in all your undertakings.
Sincerely, John D. Smith Scottsdale, AZ
29th August 2003
Dear
Eddie,
Thank you so much for your email. I actually had been meaning to
write to you. Yes, the service was wonderful. The driver was prompt, I had no
problem finding him and we made it safely to our hotel!
I wanted to
thank you for something else, too. I had booked a different service for the
return. The reason I opted for this other service was because it was slightly
less expensive for the return to Heathrow. Well, I wish I had given the
business to you instead!
I was quoted 34 pounds for a sedan car, after
I gave a complete description of our luggage size and volume. I was told I
would have to pay the driver in cash; advance payment was not available. Well,
the day of our return, the driver appeared in a mini-van, and when we arrived
at the airport, I was informed that he needed to charge me 49 pounds due to the
amount of our luggage. I was rather taken aback, but since we did have one
extra box (not that it wouldn't have fit fine in an estate car like the kind
your service used), I paid the fare. (However, we basically had the same amount
as originally specified for my quote.) Later I felt rather "snookered." I
didn't have change for a larger bill and the driver didn't offer to give me
any, so to make matters worse, I ended up giving him a bigger tip and spending
much more than I had budgeted! I was also left with almost no spending money
which I had intended to use on some last minute souvenirs at the airport gift
stores.
It was rather frustrating. Anyway, it made me appreciate your
service all the more. You allowed me to pay up front by credit card, and now,
judging by the receipt you sent me, you did not have any hidden costs at the
last minute. In addition, you were extremely prompt with all communication and
e-mails. You have a user-friendly and efficient website and reservation system.
I really appreciated the opportunity to pay in advance with a credit card. It
made the process much more convenient.
You were definitely on target
when you told me your experience has shown that customers prefer to just pay
one flat fee as opposed to having a lower initial fee, later increased by other
circumstances such as parking. I would gladly pay slightly more in advance than
to be unexpectedly stuck with a larger bill.
Again, thank you for your
service. You can count on our business the next time we come to London. We do
hope to return in the not too distant future, as we had a wonderful
time.
Thank you, Eddie!
Best regards, Melanie
S. Newtown, PA 18940 USA |
Subject: |
|
Date: |
Tue, 12 Nov 2002 17.46hrs |
From: |
Mike
Kelly |
To: |
Eddie Manning |
Eddie --
.......... Lastly, turning to the
business side of the trip, the shoddy chauffeur service from Chicago to our
home on the return only served to highlight why it is such a pleasure to ride
with you in the UK. The van and the driver are always impeccably turned out.
The service is always prompt and courteous. There is always intelligent
conversation about interesting topics. It's your attention to detail that makes
your personal service business the best I have ever encountered. Keep it
up.
I probably will need to be in the City on business sometime in the
next couple of months. I'll give you a shout. And please let us know next time
you are planning to be in middle-America.
Cheers, Mike
Subject: |
thanks |
Date: |
Mon, 10 Oct 2002 15.04hrs |
From: |
Crystal
Smith |
To: |
Eddie Manning |
Hello Eddie,
I just wanted to write and
thank you for the excellent service my mom and I received from your company on
our recent trip to London. We should have called you on our way back because
the driver the hotel arranged for us wasn't nearly as nice, nor a very good
driver... But we arrived at the airport and back home safely, so I guess I
shouldn't complain!! (smile)
I will definitely recommend you to anyone
I know who will be traveling to London.
Thanks again. Regards,
Crystal Smith
RICHARD C. PILLSBURY, M.D.P.A. EL
DORADO, ARKANSAS 71730
July 27, 2002
Dear Eddie: We are
finally back in Arkansas and settled in. Janey and Megan left shortly after
returning from England and went to the Florida/Alabama beach for a week with a
friend. They said it was almost as wonderful as our trip to Europe--They are
now frantically trying to get Megan ready for college!
We want to thank
you again for the time we spent with you. Having had Harry, we were anxious
about interacting with anyone else for fear of being disappointed. You were
just wonderful—charming, personable, informative, and gracious. Your van
was comfortable and clean—it made exploring the countryside with you just
lovely. It’s nice to know others enjoy the same things as we do. We just
wish we had had more time to spend with you, but have no fear….we shall
return!
You are welcome to use us as a reference any time you desire.
Hope to see you again soon…..Megan wants to hit Oxford as soon as she can,
and we’ll be right behind her.
Thank you again.
Sincerely, Dr. and Mrs. Richard Pillsbury, Megan Pillsbury |
Subject: |
A wonderful experience! |
Date: |
Tue, 24 Nov 1998 13:16:14 EST |
From: |
G
Poiry |
To: |
Eddie Manning |
Mr. Edward Manning: Just a brief note to tell
you what a wonderful service you provided for my wife and myself when we
arrived at London Heathrow on Friday, November 6, 1998. Allen, our
driver, met our flight and greeted us in a very professional manner and was
very courteous and friendly. While driving to the Marriott Hotel County Hall,
he pointed out a number of landmarks and offered some excellent tips.
After traveling such a great distance from Southern California it was very
refreshing to receive such a warm greeting. We are planning on a return trip to
London next Aug. And you can be assured, we will be calling upon you for our
ground transportation needs. Again, Eddie, you offer an
outstanding service. Gib & Sharon Poiry
Subject: |
Satisfied customer |
Date: |
Mon, 01 Feb 1999 22:50:37 -0600 |
From: |
Sumaiya
Malik |
To: |
Eddie Manning |
Dear Mr. Manning, My stay in London began with
the comfortable welcome of your company's services. The minivan and the driver
were like a dream come true for tired travellers. We were five with our luggage
travelling from USA. Thankyou so much for such a good job in getting
us to our destination and also helping with the luggage. So pleased was I that
I have just recommended you to a friend of ours, Imran Baqai, who will be
emailing shortly to place an order. Thanks once again and keep up the
good work. Sumaiya Malik
Subject: |
Thanks |
Date: |
Wed, 02 Sep 1998 09:25:19 -0400 |
From: |
Stuart
Lazarus |
To: |
Eddie Manning |
Eddie: Thank you (and Alan) for such wonderful,
wonderful help while we were in England. The little touches were wonderful --
like the stop at McDonalds after our travel weary family got off the plane at
Gatwick. The planning, promptness, and courteousness surpassed our
expectations. Alan's cheery face and personality were just what we needed both
during our stay in London as well as in greeting us at the conclusion of our
cruise. Really, it sounds silly perhaps, but the time we spent in surface
travel you arranged was literally one of the high points of our journey. It was
not merely transportaion. Please use us as a reference for others who not only
need such transportation but wish to add a special dimension to their
travels. Stuart Lazarus and family Columbus, Ohio USA
Subject: |
Greetings |
Date: |
Wed, 08 Jul 1998 18:35:02 -0700 |
From: |
Cheryl Fey
Walker |
Organization: |
Concorde - Melbourne |
To: |
Eddie Manning |
Dear Edward, Firstly, a belated thank you for
providing such excellent transfers for my recent visit to London - I'm
convinced - why bother messing around with trains (fast or slow) when one could
be driven so comfortably! I have spread your cards around the office and told
my colleagues to think of you whenever they need London transfers - I hope you
get some business out of it! Kind regards Cheryl Walker
Subject: |
Thanks for great service! |
Date: |
Thu, 14 May 1998 11:25:04 -0400 |
From: |
Helen
Sauvageau |
To: |
Eddie Manning |
Dear Eddie, This morning, your driver, Allen,
picked us up at the Orion on Northumberland to drive us to Heathrow. You may
remember that when you picked us up at Heathrow we filled your minivan with
suitcases, umbrella strollers, two small children, my mother, sister and
myself. I'm afraid that after ten days of beautiful shopping and tourist
weather we had added several boxes to that original load. Allen found a way to
fit us all in and entertained the children while we were in stop and go rush
hour traffic. We would recommend you to anyone needing transportation. We chose
your service because we liked your internet site. After using your service, we
know that everything you advertise is true. Thank you. Helen
Sauvageau
Subject: |
Airport Pick Up |
Date: |
Mon, 4 Jan 1999 12:25:34 -0500 |
From: |
James E.
Schwalbe |
To: |
Eddie Manning |
I have just returned from my trip to London, and I
wanted to thank you for the excellent service that I received while I was in
London. I must admit I was skeptical when I saw your web site, but after giving
it a try, I was greeted by your driver at the Airport with a sign, he had the
child seat for my son, and that he was most courteous and helpful I am a
"believer". You live up to all the great things said about your service on your
Web-site. I have recommended you to my family and friends who have used you
already, (my brother) and will use you again in the future. I thank you again,
and please be advised that I will give your card and your name to all my
colleagues that I know travel to London.
Subject: |
RE: Heathrow/Crawley Transfers |
Date: |
Mon, 11 Jan 1999 14:34:06 -05 |
From: |
Cynthia
Fernandes |
To: |
Eddie Manning |
Dear Edward, A brief note to thank you for
providing such an excellent service for my mother, brother and myself when we
were being transferred from Heathrow to Crawley on December 16 and also for the
return to Heathrow on January 4. Your driver, Alan met us very promptly and was
very courteous and friendly and most of all took care of our luggage which was,
and I am sure Alan would agree, extremely heavy!!! Alan has a wonderful
personality and should be commended for his mannerism and, on the whole, for
being so competent and friendly. I hope you will convey our sincere thanks to
him. I will certainly recommend your company and Alan's professionalism to any
friends who may be visiting London. Edward, I would like you to know that the
time spent during our transfers was certainly the highlight of our trip. You
can be assured that we will most definitely call on you for our transportation
needs whenever we visit that part of the world. We would be interested in
spending more time in London but the high priced hotels is what holds us back!
If you do know of reasonably priced accommodation, would you please inform
me. Thank you again for providing such outstanding service.
Kind regards, Cynthia Fernandes
Subject: |
Heathrow pickup |
Date: |
Tue, 19 Jan 1999 12:19:56 -0500 |
From: |
Norm
Corn |
To: |
Eddie Manning |
Hello Eddie: Just wanted to let you know how
pleased I was with your service. Your drivers were true professionals and the
service could not have been better. Not only will I use your company when I
travel to London, but I will also recommend it to my associates.
Thanks again. Regards, Norm Corn
Subject: |
London Transfers/July |
Date: |
Wed, 29 Jul 1998 09:40:02 -0700 |
From: |
Nabil
Kabbani |
To: |
Eddie Manning |
Dear Mr. Manning: I just would like to thank
you and your staff for outstanding transfers from the Gatwick airport on 7/15
and 7/27/98. Your staff were friendly, courteous, and on time. When we arrived
from Lisbon to London, our plane was about 1 hour late, and your staff was
there to meet us with a sign. I will highly recommend your service to my
friends who may be visiting London. I took several of your business cards, and
I will definitely pass them along to others. I appreciate your business, and
your website definitely works! Thanks again, Jan and Nabil
Kabbani Paradise Valley, AZ
Subject: |
Gatwick Transport |
Date: |
Mon, 27 Jul 1998 09:37:59 EDT |
From: |
Nancy Darnall |
To: |
Eddie Manning |
Dear Eddie, We thoroughly enjoyed our two week
holiday in London and the outskirts; I am convinced that the competent and
friendly people at Edward Manning were critical to that enjoyment. Knowing that
we did not have to concern ourselves about getting to and from Gatwick by other
means really enhanced our trip. Again, thank you for all your work in making
our play so much better. I will recommend your service every chance I get.
Nancy Darnall
Subject: |
Heathrow pickup |
Date: |
Fri, 17 Jul 1998 10:14:47 +0100 |
From: |
Andrew
Chernicoff |
To: |
Eddie Manning |
Your service picked my parents up from Heathrow
(United Airlines) this morning, and my mother was very pleased with the driver
and the service which was provided. I just wanted to thank you for starting
their vacation off on the right foot. I plan on using you again in the future,
and will reommend you to my friends. Regards, Andrew
Chernicoff
Subject: |
THANKS |
Date: |
Fri, 19 Jun 1998 11:11:38 -0400 |
From: |
Sharon Lennon |
To: |
Eddie Manning |
My friends have asked me to write and thank you and
your drivers - Ray, Alan, Simon & Ian for transporting us in style from
Euston Station to Forte Crest Heathrow on Wednesday evening and back on
Thursday evening. Everything went so smoothly and your drivers were very
amiable - putting up with 8 very chatty ladies. We have taken some of your
business cards and distributed them to people we met at the hotel and will also
recommend you to friends/relations who have to travel in and around London.
Thank you very much. Sharon Lennon
Subject: |
Thank you |
Date: |
Fri, 31 Jul 1998 10:54:13 -0400 |
From: |
John Kolley |
To: |
Eddie Manning |
Dear Mr. Manning, We have recently returned to
the USA after a wonderful 3 week vacation in Europe, and thanks to your service
one of our most enjoyable spots was London. We were so pleased with the
excellent treatment we received, and we were especially delighted with our
driver, Simon. He is to be commended for the special day he provided for us.
His driving was excellent; his knowledge was thorough and extensive; most
importantly he treated us like friends. We have already given your internet
address to several people and hope , as a result, we have sent some business
your way. Of course, we also highly recommended Simon. We may be interested in
spending more time in London, but hate to pay the high prices for the hotels.
Simon mentioned that you have connections with a service that provides
apartment rentals. Would you mind sending us the address? Thank you again for
the excellent service and the wonderful day that Simon provided for us.
Sincerely, John and Jamie Kolley
Subject: |
|
Date: |
Tue, 04 Aug 98 08:27:43 PDT |
From: |
Paul
Farrugia |
To: |
Eddie Manning |
Dear Mr. E. Manning I am submitting this e-mail
in my name and on behalf of the other seven persons who were all passengers on
the airport transfers trips between Heathrow/Hotel/Heathrow on the 17th./27th.
July, 1998 in appreciation for the satisfactory service provided and the
courteous manner shown to us all. Your excellent service and courtesy will
certainly be recommended to our relatives and friends who, in future, will be
planning to visit London for a holiday or for some other particular reason.
Many thanks for your very efficient service. Regards Paul
Farrugia, Sta. Venera, Malta
Subject: |
Feedback |
Date: |
Wed, 3 Jun 1998 15:19:53 +0100 |
From: |
Tracy
Salsbury |
Organization: |
European Construction Institute |
To: |
Eddie Manning |
Dear Edward Just a note regarding the work your
company did for us on 27th May. Our Chairman, said he was pleased and impressed
with the service he received. He had to change his collection arrangements
twice in the afternoon, and found the driver flexible and helpful. He kept his
card and said he'd use your service again when he's in the UK, which is fairly
frequently. This is a relief to me when using a new supplier.
Thanks! Tracy Salsbury
|